Return & Refund Policy

We want you to be fully satisfied with your purchase. If you’re not, you may return eligible items within 30 days of receiving your order. Please read the details below carefully to understand how our return process works.

1. How to Start a Return

  • Log in to your InkWon account and go to Your Orders.
  • Click the Return button next to the item you wish to return.
  • Follow the instructions to generate your return request.

2. Return Conditions

To be eligible for a return:

  • Items must be unused, undamaged, and in their original packaging.
  • All original tags, accessories, and manuals must be included.
  • Proof of purchase (order number) is required.

Non-returnable items:

  • Final sale or clearance items
  • Items marked as non-returnable at checkout
  • Certain hygienic or personal-use items

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method.
  • Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original item (within 30 days) and place a new order.

5. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your return is safely delivered.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

  1. Double-check your bank or credit card account.
  2. Contact your payment provider for updates.
  3. If you’ve done all of the above and still have not received your refund, please contact our support team at [support@inkwonprint.com] or [support@inkwon.co.jp] if you are writing for orders shipping to Japan.